Refund policy

At ACTLOVE, your satisfaction is our priority. If you're not fully happy with your order, we’re here to help.
🛍️ Eligibility for Refunds
Refunds are available for unused and unopened items returned within 30 days of delivery.
Opened items are not eligible for a refund, except in cases of product quality issues, where ACTLOVE will cover the return shipping cost.
To be eligible for a refund, your item must be in its original packaging and in the same condition that you received it.
Proof of purchase (Order Number or Purchase confirmation email) is required to process a refund.
📦 Return Process
Contact our support team at actloveshop@gmail.com to initiate a return.
Once your return is approved, you’ll receive return instructions, including the return address.
After we receive and inspect your returned item, we’ll notify you of the refund status.
⏳ Refund Timeline
If approved, your refund will be processed within 3–7 business days.
A credit will automatically be applied to your original method of payment. Please allow additional time for your bank or credit card company to post the refund.
❌ Non-Refundable Items
Opened or used items (unless defective)
Sale or discounted items
Gift cards
Custom-made products
Any item returned beyond the 30-day window
💡 Late or Missing Refunds
If you haven’t received a refund yet:
First, recheck your bank account.
Then contact your credit card company — it may take some time before your refund is officially posted.
Next, contact your bank. There’s often some processing time before a refund is posted.
If you’ve done all of this and still haven’t received your refund, please contact us at actloveshop@gmail.com.